Shipping policy

SHIPPING OPTIONS

Our standard shipping option for standard UK Mainland order is FREE DHL shipping on orders over £20 and Royal Mail on orders under £20. This method or courier is subject to change without notice.

Orders placed before 1pm on a business day will be shipped up to 5 business days after order unless the item is stated as a pre-order and this will be longer. Due to the arrival of Katie and Andy’s baby - Emmy Olivia,  November dispatch times will be 1-5 working days and we are unable offer next day shipping at this time.

To receive tracking notifications, please enter your email address and/or mobile number on your order. Please ensure someone is available to accept delivery. We will not be responsible for any orders which cannot be delivered. Parcelforce will attempt a repeated delivery and if the recpient is still not available, the parcel will be returned. Please get in touch with Parcelforce, quoting your shipping number to arrange redelivery as soon as possible. There will be a fee to resend this to recipient. 

International Shipments are sent via UPS.

 

 

SHIPPING DELAYS & CLAIMS 

Due to the ongoing numerous strikes, there are unfortunately many delays with postal services that are out of our control. Royal Mail have issues and staffing problems at distribution centres across the country which has in turn delayed services all over the UK.  

Whilst usually Royal Mail aim to deliver 2nd class parcels in 3-5 business days, it is currently seemingly taking over 14 business days for some areas.  If you need your order guarenteed for next day, then please select next day delivery at checkout.  We cannot provide tracking on standard selected shipping. If you wish for tracking, please select next day delivery at checkout or International Tracked for International Parcels (including Ireland).

Royal Mail will only consider your parcel lost after 21 business days at this time. After this time if your order has not arrived, or for next day shipping options that have not arrived by 9pm, please get in touch at info@katiebarnesacademy.com.  Unfortunately, we are unable to process any claims on parcels which have not arrived before this time on standard shipping options.

All international orders are shipped using DHL or UPS - you will receive a shipping confirmation email (with a tracking code) once your order have been picked and packed and handed over to the courier.

Please note Katie Barnes Tool Range is not responsible for any import duties or taxes accrued.

To avoid these and for a quicker delivery, please check out our International Distributors. 

HOW WE PROCESS YOUR ORDER

When you make an order, we will send you a confirmation email (this is automatic and won't take long!) Please do check your junk and that your email address was entered correctly if you have not received this within 5 minutes of order. If these details are correct and you have not received an email confirmation, but have received a Paypal confirmation, please email us at info@katiebarnesacademy.com

Once you have placed your order and it is shipped, you will receive a shipping confirmation email once your order have been picked, packed and shipped.

In the event that there are any missing items for your order, we will email you to offer an alternative or a refund.

MY SHIPPING ADDRESS IS WRONG

If you have made a mistake on your order, you may be able to update your details, provided this has not already been picked, packed and shipped. You can update your details by logging into your account. If you have already received a shipping email, please email is at info@katiebarnesacdemy.com us as soon as possible and we will do our best to amend the shipment address for you if it's not too late.

Katie Barnes Tool Range will not be responsible for any lost or undelivered parcels where the incorrect address was supplied.

If you have any shipping questions, please get in touch by emailing info@katiebarnesacademy.com