Shipping Options
SHIPPING OPTIONS
We offer free DHL shipping on all UK Mainland orders over £20 and free Royal Mail Tracked 48 hour shipping on all UK Mainland orders under £20.
Orders placed before 1pm on a business day will be shipped the same day if in stock. Please take note if you have placed an order for a pre-order item as this will not ship till it is in stock. Orders placed after this time will be shipped on the next business day.
Please note that the KB Glow has a 1-2 day processing time as well as shipping. If you urgently require your order, please contact us at info@katiebarnesacademy.com and we will do our best to accommodate.
To receive tracking notifications, please enter your email address and/or mobile number on your order. Please ensure someone is available to accept delivery. We will not be responsible for any orders which cannot be delivered. Couriers may attempt a repeated delivery and if the recipient is still not available, the parcel will be returned. You may have to collect your parcel from the depot. Please arrange this directly with the courier company. Please get in touch with the courier, quoting your shipping number to arrange redelivery as soon as possible. There will be a fee to resend this to recipient if it is returned to us.
SHIPPING DELAYS & CLAIMS
There are unfortunately many delays with postal services on occasion that are out of our control. Royal Mail often have issues and staffing problems at distribution centres across the country which has in turn delayed services all over the UK. Whilst Royal Mail aim to deliver this in 72 hour, it may take 7-14 days in some areas.
Royal Mail will only consider your parcel lost after 14 business days. After this time if your order has not arrived please get in touch at info@katiebarnesacademy.com. Unfortunately, we are unable to process any claims on parcels which have not arrived before this time.
DHL aim to deliver to UK Mainland the next working day but in some areas this can take 1-5 working days.
All international orders are shipped using DHL or UPS - you will receive a shipping confirmation email (with a tracking code) once your order have been picked and packed and handed over to the courier.
Please note Katie Barnes Tool Range is not responsible for any import duties or taxes accrued.
To avoid these and for a quicker delivery, please check out our International Distributors.
HOW WE PROCESS YOUR ORDER
When you make an order, we will send you a confirmation email (this is automatic and won't take long!) Please do check your junk and that your email address was entered correctly if you have not received this within 5 minutes of order. If these details are correct and you have not received an email confirmation, but have received a Paypal confirmation, please email us at info@katiebarnesacademy.com
Once you have placed your order and it is shipped, you will receive a shipping confirmation email once your order have been picked, packed and shipped.
In the event that there are any missing items for your order, we will email you to offer an alternative or a refund.
MY SHIPPING ADDRESS IS WRONG
If you have made a mistake on your order, you may be able to update your details, provided this has not already been picked, packed and shipped. You can update your details by logging into your account. If you have already received a shipping email, please email is at info@katiebarnesacdemy.com us as soon as possible and we will do our best to amend the shipment address for you if it's not too late.
Katie Barnes Tool Range will not be responsible for any lost or undelivered parcels where the incorrect address was supplied.
If you have any shipping questions, please get in touch by emailing info@katiebarnesacademy.com
HOW DO I TRACK MY PARCEL?
You will locate your tracking number in your account or on your email shipping confirmation. We recommend accessing this to track your parcel, rather than contact us to avoid delay.
MY ORDER SAYS DELIVERED BUT IT IS NOT
Please contact the shipping company with your tracking number to dispute this. We are unable to raise claims, replace orders and investigate this if the shipping company state your order is delivered. This must be taken up directly with the shipping company.