Course Booking Terms and Conditions
Your booking is non refundable and should you decide not to continue with your course a refund will not be granted but you may transfer your place to another date provided you give 1 weeks notice. If a cancellation is made, we reserve the right to charge the course booking fee in full. If booking under this time frame, these terms and conditions are still applicable.
Gift vouchers or discount codes must be presented upon time of booking and will not be honoured post booking. In the event of a cancellation of the course by the academy due to unforeseen circumstances, your place will be automatically transferred to the next available or suitable date for yourself.
Please note, all courses will run regardless of the amount of students booked and will not be cancelled if the class doesn't reach a minimum attendance.
Therapists and technicians should wear clean, comfortable clothing. Jewellery that could come into contact with the client (E.g. ring, bracelets and necklaces) should be removed during training. Long hair should be tied back.
Mobile phones should be kept on silent or off during training.
Photographs are permitted and can be used for advertising purposes. The trainer will also take photographs that will be used for advertising purposes.
You can read our privacy and date retention policies here:
100% attendance is compulsory and non-attendance for any training days may result in failure of your course with no refund of fees. A transfer to the next set course date may be possible with 7 days’ notice. You will be assessed by your tutor during your training and homework if applicable and your tutor will assess your skills and knowledge to a set criteria to successfully pass your qualification. If you do not successfully complete this, you can re-sit your assessment for a small fee of £50 + VAT.
We strive to have a safe learning environment for both tutors and learners. Please respect our staff, they are here to help you. We have a zero tolerance to verbal and physical abuse, aggressive, offensive, intimidating, disrespectful, threatening behaviour and violence to staff or other learners will not be tolerated and may result in instant dismissal from training with no refund of fees.