SHIPPING OPTIONS

Our standard shipping option for standard UK orders is Royal Mail 1st class.

If you would prefer a tracked service, please select Royal Mail Next Day Guarenteed.

Orders placed before 1pm on a business day will be shipped the same day. Orders placed after this time will be shipped on the next business day. If you select Royal Mail Next Day Guarenteed, this will be shipped using this option, the next business day.

For orders placed on a Friday, and required urgently on a Saturday, please select Royal Mail Saturday delivery before 1pm. This is only available for standard orders and parcels and not KB Glow.

For KB Glow, our standard shipping option is Parcelforce 48 hours. If you would prefer a quicker service, please select Parcelforce 24AM. This will be received the next morning after shipping. Please note that KB Glow has a 1-2 processing time so this delivery time will not be after order, but from shipping. If you urgently require your order, please contact us here and we will do our best to accomodate.

To receive tracking notifications, please enter your email address and/or mobile number on your order. Please ensure someone is available to accept delivery. We will not be responsible for any orders which cannot be delivered. Parcelforce will attempt a repeated delivery and if the recpient is still not available, the parcel will be returned. Please get in touch with Parcelforce, quoting your shipping number to arrange redelivery as soon as possible. There will be a fee to resend this to recipient. 

SHIPPING DELAYS & CLAIMS 

Due to the pandemic, there are unfortunately many delays with postal services that are out of our control. Royal Mail have issues and staffing problems at distribution centres across the country which has in turn delayed services all over the UK.  

Whilst usually Royal Mail aim to deliver 1st class parcels in 1-3 business days, it is currently seemingly taking up to 10 business days for some areas.  If you need your order guarenteed for next day, then please select next day delivery at checkout.  We cannot provide tracking on standard selected shipping. If you wish for tracking, please select next day delivery at checkout or International Tracked for International Parcels (including Ireland).

Royal Mail will only consider your parcel lost after 14 business days. After this time if your order has not arrived, or for next day shipping options that have not arrived by 9pm, please get in touch.  Unfortunately, we are unable to process any claims on parcels which have not arrived before this time on standard shipping options.

All international orders are shipped using DHL or UPS - you will receive a shipping confirmation email (with a tracking code) once your order have been picked and packed and handed over to the courier.

Please note Katie Barnes Tool Range is not responsible for any import duties or taxes accrued.

To avoid these and for a quicker delivery, please check out our International Distributors. 

HOW WE PROCESS YOUR ORDER

When you make an order, we will send you a confirmation email (this is automatic and won't take long!) Please do check your junk and that your email address was entered correctly if you have not received this within 5 minutes of order. If these details are correct and you have not received an email confirmation, but have recieved a Paypal confirmation, please us.

Once you have placed your order and it is shipped, you will receive a shipping confirmation email once your order have been picked, packed and shipped.

In the event that there are any missing items for your order, we will email you to offer an alternative or a refund.

MY SHIPPING ADDRESS IS WRONG

If you have made a mistake on your order, you may be able to update your details, provided this has not already been picked, packed and shipped. You can update your details by logging into your account. If you have already received a shipping email, please email us as soon as possible and we will do our best to amend the shipment address for you if its not too late.

Katie Barnes Tool Range will not be responsible for any lost or undelivered parcels where the incorrect address was supplied.

If you have any shipping questions, please get in touch.