[{"content":"

Our way of saying thank you for shopping with Katie Barnes Tool Range & Education! As a VIP member, you can unlock rewards including exclusive discounts, free masterclasses, complimentary tools and loyalty points. The more you shop, the more rewards you can unlock!

","title":"What is the KB VIP Rewards Programme?"},{"title":"Is it free to join?","content":"

Yes! Our VIP Rewards Programme is completely free to join.

"},{"title":"How do I become a VIP member?","content":"

Create a customer account on our website or log in to your existing account to access the VIP Rewards Programme.

"},{"title":"What are the different VIP tiers?","content":"

We have different membership levels that reward you as you shop.

KB Club offers benefits including:

10% product discount (exclusions apply)
One free eligible masterclass
15% discount on eligible in-person course products
200 points

KB Insider unlocks additional benefits when you reach £500 in qualifying spend in 1 year:

20% product discount (sale exclusions apply)
Two free eligible masterclasses
One free manual prep tool from our KB Manual Tools collection
30% discount on eligible in-person masterclasses
500 points

"},{"title":"How do I become a KB Insider?","content":"

Reach £500 in qualifying spending to unlock KB Insider rewards.

"},{"title":"Can I use my VIP discount on Tenner Tuesday offers or sale products?","content":"

Some products and promotional offers are excluded from VIP discounts, including certain sale periods. Any applicable exclusions will be shown with the reward or offer. Loyalty points can be redeemed during sales and Tenner Tuesdays.

"},{"title":"Can I use my VIP discount alongside another discount code?","content":"

VIP discount combinations can be used along side another offer.

"},{"title":"How do I claim my free masterclasses?","content":"

Log into your VIP Rewards account and follow the instructions for claiming your available masterclass rewards.

Free masterclasses are selected from our eligible Individual Masterclasses collection. Exclusions may apply.

"},{"title":"How do I claim my free manual prep tool?","content":"

If you’re eligible for the KB Insider reward, you can select an eligible manual prep tool from our KB Manual Tools collection, subject to availability and the reward’s redemption conditions.

"},{"title":"What are VIP points?","content":"

VIP points are part of our loyalty programme and can be used towards eligible rewards.

"},{"title":"How do I earn points?","content":"

You can earn points through eligible activities within the VIP Rewards Programme.

"},{"title":"How do I check my points?","content":"

Log into your account and open the VIP Rewards section to view your points and available rewards.

"},{"title":"What happens to my rewards if I return or cancel an order?","content":"

If an order is refunded or returned, any points or tier qualifying spend associated with the refunded items may be adjusted in accordance with the programme rules.

"},{"title":"Can I earn VIP rewards on TikTok Shop orders?","content":"

Loyalty points can only be earned and redeemed directly at www.katiebarnesacademy.com and not TikTok Shop.

"},{"title":"Can I refer a friend?","content":"

Yes! Our VIP Rewards Programme includes a referral feature, so you can share Katie Barnes with friends and receive a reward when an eligible referral makes a purchase.

"},{"title":"How does the refer-a-friend programme work?","content":"

Visit the referral section in your VIP Rewards account and follow the instructions to share your referral offer with a friend.

When your friend meets the qualifying purchase requirements, your referral reward becomes available according to the programme conditions.

"},{"title":"I made a purchase but my points haven’t appeared. What should I do?","content":"

First, check you’re logged in using the same email address associated with your order.

If your points are still missing after the applicable processing period, contact our team with your order number and we’ll be happy to look into it.

"},{"title":"I have more than one account. Can my points be combined?","content":"

Please contact our customer service team with the email addresses associated with your accounts so we can check what options are available.

"},{"title":"I have more than one account. Can my points be combined?","content":"

Please contact our customer service team with the email addresses associated with your accounts so we can check what options are available.

"},{"title":"Who do I contact if I need help?","content":"

Our team is always happy to help! Contact Katie Barnes Tool Range & Education customer support at info@katiebarnesacademy.com with your account email address and details of your query.

"}]